These Business and Accommodation Terms and Conditions (hereinafter referred to as "Terms and Conditions") were issued by the operator of the accommodation facility, i.e. BHG STROM s.r.o., ID No. 073 41 334, with the registered office at Praha 1, Staré Město, Kaprova 52/6, postal code 110 00 (hereinafter referred to as "Operator"). These Terms and Conditions apply to any person accommodated in accommodation facilities operated by the Operator. Any person accommodated in an accommodation facility operated by the Operator is obliged to comply with these Terms and Conditions.
These Terms and Conditions describe how to book accommodation with the Operator, the rights and obligations of accommodated persons while booking the accommodation and during the subsequent accommodation, the rights and obligations of users of the online booking system and the rights and obligations of the Operator.
The accommodation can be booked particularly using the online booking system (hereinafter referred to as "Booking System"), by email or by post.
The Booking System is available to users online from the relevant website [www.uzlatehostromu.com]. On the opening screen, the user chooses the requested date of arrival, date of departure, the number of accommodated adults, the number of accommodated children and the requested number of rooms. The Booking System shall subsequently verify the availability of accommodation and offer available rooms to the user, specifying the price of the accommodation and the relevant cancellation terms and conditions.
After selecting the room, the user may choose additional services in the next screen for a fee stipulated in the Booking System and add them to the booking of accommodation. The specific offer of additional services may vary over time, it usually includes services such as transfer from the airport, a bottle of wine, strawberries, etc. The chosen additional services are subsequently added to the booking and the user will be obliged to pay their price together with the price of accommodation.
The Booking System will then display another screen to the user, in which the user will fill in the required information, namely the first name and surname, email address, street address (including city and country), phone number and payment card details (card number, expiration date, card type, CVC code). The user is obliged to fill in this information correctly and truthfully. The user may also fill in optional information. The meaning and purpose of each field is as follows:
The first name, surname and address are used to verify the identity and to match the user to the booking made when checking in;
The Operator shall send a confirmation email message concerning the booking made to the email address provided by the user, as well as any other communication regarding the booking made, including the subsequent satisfaction questionnaire;
The phone number is used to allow the Operator to contact the user in the event of sudden changes, etc.;
The payment card information serves as a guarantee for the user’s financial obligations towards the Operator (see Article 3. of these Terms and Conditions).
After the booking is submitted, the Operator will send a confirmation of the booking to the email address provided by the user. The booking is confirmed only after the Operator sends the confirmation email; until that time, the booking is not confirmed. If the Operator does not send the confirmation email to the user, the booking is not confirmed.
The number of rooms that can be booked through the Booking System is limited to 1 to 4 rooms. If a person is interested in booking 5 or more rooms, such booking cannot be made through the Booking System but only using direct booking by email.
If accommodation is booked by other means (by email, post), the above terms will apply mutatis mutandis, i.e. the person who books accommodation must provide the Operator with his/her information specified in Articles 2.2. to 2.4. of these Terms and Conditions, it being understood that the booking of accommodation is only confirmed after the Operator sends the confirmation email.
GUARANTEE, PAYMENT TERMS AND CANCELLATION TERMS
Guarantee terms: All bookings of accommodation must be guaranteed by a valid payment card. The payment card holder must be one of the arriving guests. If the user does not enter valid payment card information when booking the accommodation, the booking will be automatically cancelled. In order to guarantee the booking, the Operator is entitled to pre-authorize the total price of the booking on the entered payment card. The pre-authorization serves to verify that the payment card is valid and that there are sufficient funds on the card to cover the costs of accommodation. The pre-authorization is not a final payment and will be released at a time determined by the issuing bank.
Price of accommodation: The accommodated person is obliged to pay the price of accommodation which includes the price agreed upon when making the booking as well as the price of all additional services used during the accommodation (e.g. consumption of drinks from the minibar).
Payment terms: The price of accommodation will be charged in Czech currency based on the exchange rate valid on the day of arrival. The price of accommodation is paid by the accommodated person at the reception of the accommodation facility usually upon arrival (unless a payment at the moment of departure is agreed), either in cash or by payment card, or by bank transfer to the respective account based on the invoice issued at the request of the accommodated person, the travel agency or the company which pays the price of accommodation. The price of accommodation includes local fees pursuant to relevant regulations.
Settlement of obligations: If the accommodated person fails to pay all obligations at the moment of departure at the latest (e.g. the accommodated person does not pay the whole price of accommodation, does not report and pay for the consumption from the minibar, does not pay for the damage caused to the equipment of the accommodation facility or the room, does not pay fees related to the violation of the prohibition to smoke in the room or to the violation of night quiet), the Operator is entitled to charge the amounts due to the payment card entered when making the booking.
Electronic Registration of Sales: Pursuant to the Act on Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, the seller is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.
Cancellation terms: The cancellation terms related to the respective booking are communicated to the accommodated person while booking the accommodation, both in the Booking System while choosing the date of accommodation and the room, and in the Operator’s email confirmation of the booking. The cancellation terms regulate situations where the accommodated person wishes to modify or cancel a booking made, providing the deadline by which the accommodated person may do so without the obligation to pay the cancellation fee.
Cancellation fee: The cancellation fee amounts to 100% of the price of the first night of the cancelled stay. The accommodated person is obliged to pay the cancellation fee in the event of (a) a modification or cancellation of the booking after the deadline provided by the cancellation terms; or (b) the so-called no-show, i.e. failure to start accommodation on the agreed day (failure to arrive at the hotel). The Operator is entitled to charge the amount corresponding to the cancellation fee to the payment card entered when making the booking.
GENERAL TERMS AND CONDITIONS OF ACCOMMODATION
Based on the booking made, the Operator will provide the accommodated person with temporary accommodation in a hotel room whose number is specified on the registration card, at the price agreed upon when making the booking.
Check-in: The accommodation facility’s check-in time is from 3:00 p.m. on the day of arrival. Earlier check-in is possible only upon agreement with the Operator and for a fee. If the person to be accommodated does not let the Operator know, his/her arrival is expected by midnight on the day of arrival. After that, the Operator may charge the so-called no-show cancellation fee.
Check-out: The accommodation facility’s check-out time is by 12:00 noon on the day of departure. Later check-out is posible only upon agreement with the Operator and for a fee.
Room upgrade: Upon arrival, the accommodated person may make the so-called room upgrade, i.e. a change from the booked room to a higher category room (if such room is available), for a fee the amount of which will be communicated by the Operator to the accommodated person. The accommodated person will confirm his/her consent to the room upgrade, the payment of the fee and the associated change of the booking made by signing a special "Room Upgrade Form" which will be presented to the accommodated person by the Operator.
No smoking: All rooms are non-smoking rooms and accommodated persons may not smoke in the Operator’s premises. Violation of this prohibition causes damage to the Operator, consisting in the costs of cleaning and ventilating the room. If an accommodated person violates the smoking ban, the Operator will alert him/her about this violation; in the event of any further violation of the smoking ban, the accommodated person will be obliged to pay a lump-sum compensation for costs of cleaning and ventilating the room in the amount of 1,000 CZK for each such violation.
Pets: Accommodated persons may have common pets in rooms, particularly dogs and cats. Pets must not stay alone in rooms and are not allowed (except for guide dogs) in the hotel restaurant. The fee for accommodation with a pet is 20 EUR per night and one pet.
Compensation for damage: The accommodated person is obliged to make a full compensation for damage caused during the accommodation to the Operator by the accommodated person or by other persons using the accommodation facility together with the accommodated person. Damage shall also include the Operator’s costs of repairs, replacement of equipment or special cleaning.
Complaints: The Operator accepts complaints, if any, concerning the functioning of the Booking System or the accommodation from accommodated persons in person, by phone or by email. The accommodated person is required to lodge the complaint without undue delay so that the Operator may rectify the matter.
CONTACT INFORMATION OF OPERATING UNIT
The current contact information of the respective operating unit is always provided on the operating unit’s website in the "Contacts" section. The contact information of the operating unit is as follows:
Address: Hotel U Zlatého Stromu, Karlova 6, Praha 1, 110 00;
Phone: +420 222 220 441;
PROCESSING PERSONAL DATA
When booking accommodation as well as during accommodation itself, there occurs necessary processing of personal data of the accommodated person for the purpose of booking the accommodation and fulfilling the Operator’s legal obligations. Information about the processing of personal data is included in the Booking System where it is accessible by a click-through at the moment when the user indicates that he/she has been informed about the processing of personal data as well as in the confirmation email message in which the Operator confirms the booking to the user.
If the accommodated person indicates that he/she agrees with the sending of commercial messages and with being included in the loyalty programme and with the associated processing of personal data, there will also occur the processing of personal data of the accommodated person for the above purposes. The accommodated person’s consent to the processing of personal data and the associated information about the processing of personal data are included in the Booking System where they are accessible by a click-through at the moment when the accommodated person indicates that he/she agrees with the sending of commercial messages and with being included in the loyalty programme and with the associated processing of personal data.
OBLIGATIONS OF USERS OF BOOKING SYSTEM AND/OR OPERATOR’S WEBSITE
Users of the Booking System and/or the Operator’s website may not adjust, change or modify the Booking System or the Operator’s website and their contents in any manner. Furthermore, users of the Booking System and/or the Operator’s website may not, in particular:
Interfere with the source code of the Booking System and/or the Operator’s website in any manner;
Modify or remove notifications concerning intellectual or industrial property rights, such as copyright or trademarks;
Infect or attempt to infect the Booking System and/or the Operator’s website with computer viruses, Trojans or any other malicious programs, elements or codes;
Use mechanisms, tools, software or methods, while using the Booking System and/or the Operator’s website, that have or might have a negative impact on the operation of the Booking System and/or the Operator’s website, on the security of the Internet or other Internet users;
Make any attempts to disrupt or interrupt the operation of the Booking System and/or the Operator’s website;
Load down the Operator’s server with automated requests;
Carry out any activity aimed at disabling or restricting the operation of the Operator’s server on which the Booking System and/or the Operator’s website is operated or to perform other attacks against this server.
Furthermore, users acknowledge that if the Operator incurs any financial or non-financial damage, including costs for rectifying the disruption or interruption of the operation of the Booking System and/or the Operator’s website or damage to the good name or reputation, due to their breach of aforementioned obligations or due to their unlawful conduct, the Operator will be entitled to claim full compensation for such damage from the user who caused that damage, either in money or in the form of rectification of the situation occurred.
If a user notices anything that appears to be a violation of these Terms and Conditions, the Operator hereby requests that the user inform the Operator about such activity.
The Operator reserves the right to prevent any person from accessing the Booking System and/or the Operator’s website, at the Operator‘s own discretion and at any time without prior warning, particularly if the Operator expects certain persons accessing the Booking System and/or the Operator’s website to act in a manner other than in accordance with these Terms and Conditions or if the Operator finds out that these persons act or acted in a manner other than in accordance with these Terms and Conditions.
All materials, including images, software and computer programs, text, photographs and graphics, keywords and metatags, as well as the overall impression, included in the Booking System and on the Operator’s website are protected by copyright and/or industrial property right. Furthermore. Furthermore, the right to a trademark, trade name or other rights of the Operator and the Operator’s suppliers of content may apply to signs, logos and emblems displayed in the Booking System and on the Operator’s website. The databases available within the Booking System and on the Operator’s website are also protected by a special right of a database maker.
Unless otherwise expressly agreed between a user and the Operator in writing, the user may not use author’s works in any manner other than in accordance with the relevant legal regulations governing copyright.
ALTERNATIVE DISPUTE RESOLUTION
The Operator hereby, in accordance with Act No. 634/1992 Coll., on consumer protection, as amended, informs accommodated persons, who are consumers, that the entity competent in the matter of the alternative consumer dispute resolution is the Czech Trade Inspection Authority , Central Inspectorate – ADR Department, with its seat at Štěpánská 15, 120 00 Praha 2. Website: https://adr.coi.cz.
VALIDITY AND CHANGES OF TERMS AND CONDITIONS
These Terms and Conditions come into force and take effect on the day on which they are published on the Operator’s website.
The Operator may change these Terms and Conditions unilaterally at any time.
The Terms and Conditions are binding on third parties always in the version published on the Operator’s website.
These Terms and Conditions shall be governed by the Czech law.